FREQUENTLY ASKED QUESTIONS
1. How do I place an order?
Send an inquiry through the website or e-mail us directly. You will receive a detailed quotation within 12 working hours.
2. Which payment methods do you accept?
• L/C at sight, T/T, Western Union, PayPal and major credit cards.
• Small-value orders: Recommend using one of our fee-free local collection accounts.
• Stable-coin (USDT) settlement available on request—contact us for a dedicated wallet address.
3. What are your business hours?
Monday–Friday 08:30–12:00, 13:00–17:30 (GMT+8). Weekends on-shift coverage for urgent shipments. Holiday schedules are posted on the homepage two weeks in advance.
4. Do you have local agents?
We operate on a direct-sales model to protect price integrity. If a local presence is essential, we will refer you to the nearest long-term customer who has agreed to provide after-sales support.
5. How long is your lead time?
Standard items: ex-stock within 24 h. Non-stock or customised products: within 3 weeks after receipt of deposit. Please re-confirm inventory before each order—quantities change daily.
6. Can I visit your facilities?
Visitors are welcome any working day by appointment.
We have factory/warehouse in the industry park and office in downtown.
Choose the factory visit if you wish to audit production or witness testing.
